serving the customer

Not to be confused in society and our market place today as customer service; at least we all know this in those common terms. What if we simply stop using the phrase ‘customer service’ when we are working with our potential, next or existing customers? Contemplate what ‘serving the customer’ means…far more personal connection ofContinue reading “serving the customer”


According to, is an adjective meaning: 1. of resembling, or covered with fluff. 2. light and airy 3. having little or no intellectual weight; superficial or frivolous   There is much talk in the workplace centered around “the soft, fluffy people stuff”; that which often generates some frustration and usually delivered with verbal disdainContinue reading “fluffy”